Frequently asked questions

We ship to Canada (excluding Quebec). We don't ship to Quebec yet, and we don't ship outside Canada.

Standard shipping is a flat C$6.95. Orders of C$60.00 or more ship free. The shipping cost is shown in your bag and at checkout before you pay.

We process orders in 1–3 business days. Delivery then takes about 7–14 days (remote areas can take longer). Deliveries to remote and northern areas (Nunavut, Northwest Territories, Yukon, Labrador and other remote postal codes) can take longer. We email tracking once the carrier scans your parcel.

Use the order tracking page with your order number and the email you used at checkout.

Import charges: Orders ship from our supplier's warehouse in China. Canada Border Services Agency (CBSA) may assess import duty and sales tax on any parcel, and Canada Post charges a handling fee when it collects them. Canada's C$20 low-value exemption for mailed goods generally does not apply to goods bought from a Canadian store and shipped from abroad, so we can't promise a parcel won't be assessed. Any import duty, tax or handling fee is paid by you to Canada Post on delivery; it is not part of our checkout total and we don't refund it. Questions? Contact us.

All prices are in Canadian dollars (CAD).

Any applicable sales tax is calculated from your delivery address and shown at checkout before you pay.

Card payments are entered on our payment provider's secure hosted checkout page. We never see or store your full card number.

Unused items in resalable condition can be returned within 30 days of delivery. Contact us first to get a return authorization, and we will reply with return instructions. Please do not send items back without one. Read the full returns policy.

Send us a message with your order number, a short description and photos if you can. Damaged, defective, incorrect or missing items are handled separately from change-of-mind returns.

Once a refund is approved, timing depends on the payment provider and your bank or card issuer.